Shipping and Returns Policy
We have free shipping shipping fee Australia wide.
How long does it take to receive items? / How long do items take to ship?
We send items within 3 business days of receiving your order.
PLEASE NOTE IN SALE PERIODS ALLOW ONE WEEK FOR ORDERS TO BE POSTED
We have $10- $15 flat rate shipping to New Zealand.
To exchange your product please contact us at email@example.com
You will be responsible for paying for your own shipping costs for returning your item to exchange.. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. For exchanges please allow a 7-14 day turn around.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return (credit note - we DO NOT give monetary refunds), your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is responsible for paying postage for the returned item. A $5 fee will be deducted from all returns to cover restocking and bank fees.
Additional non-returnable items:
To complete your return or exchange, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
If the wrong item is mistakenly sent, the correct item will be dispatched to replace it. We do not offer refunds for wrong items sent. We rectify the mistake by sending the correct item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit refund.
If you are approved, then you will receive an email with a code for the value of the returned item within a certain amount of days.
We do not offer monetary refund for change of mind purchases. Only store credits. WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND PURCHASES. This includes 'accidental buys' and cases of deciding you do need the product after purchasing.
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged under any circumstances.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will communicate with you how to proceed. Please note that no item will be considered for exchange more than 30 days after purchase. This includes items marked as faulty. If an item is faulty, it will present its fault within 30 days, anything after 30 days is wear and tear or handling related.
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Please note in all gift circumstances, proof of purchase is required in ALL situations.