Shipping and Returns Policy

 

Shipping

We have free shipping shipping fee Australia wide. 

How long does it take to receive items? / How long do items take to ship?

We send items within 1-3 business days of receiving your order. 

PLEASE NOTE IN SALE PERIODS ALLOW Up to SEVEN DAYS FOR ORDERS TO BE POSTED

We have $10- $15 flat rate shipping to New Zealand. 

To exchange your product please contact us at bubbabumpbaby@gmail.com

You will be responsible for paying for your own shipping costs for returning your item to exchange.. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. For exchanges please allow a 7-14 day turn around.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International orders 

Orders placed from outside of Australia have untracked and tracked postal options. If untracked option is chosen, the parcel cannot be tracked and will be assumed in transit once sent.

Bubba Bump will not take responsibility for extended international delays outside of our control. Once handed over to the postal service no responsibility will be taken 

Preorder and waiting time Product Orders

Please note it is the customer's responsibility to check waiting times ( will always be stated clearly on the product page and indicated to check in the confirmation email sent once order received). Not refunds or order cancellations will be accepted for failure to check this. 

In the event a product takes longer than the estimated time frame, customers will be communicated with. Please note this is not grounds for refund or cancellation if circumstances are outside of our control E.G Covid19 situation. 

Returns


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return (credit note - we DO NOT give monetary refunds), your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is responsible for paying postage for the returned item. A $5 fee will be deducted from all returns to cover restocking and bank fees. 

Additional non-returnable items:
Gift cards

To complete your return or exchange, we require a receipt or proof of purchase.


There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

If the wrong item is mistakenly sent, the correct item will be dispatched to replace it. We do not offer refunds for wrong items sent. We rectify the mistake by sending the correct item.

Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit refund.
If you are approved, then you will receive an email with a code for the value of the returned item within a certain amount of days.

We do not offer monetary refund for change of mind purchases. Only store credits. WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND PURCHASES. This includes 'accidental buys' and cases of deciding you do need the product after purchasing. 


Sale items


Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged under any circumstances. 

Exchanges


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bubbabumpbaby@gmail.com and we will communicate with you how to proceed. Please note that no item will be considered for exchange more than 30 days after purchase. This includes items marked as faulty. If an item is faulty, it will present its fault within 30 days, anything after 30 days is wear and tear or handling related. 

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. 

Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Please note in all gift circumstances, proof of purchase is required in ALL situations.