Shipping and Returns Policy

 

Shipping

We have free standard shipping over $24 Australia wide. 

We have free express shipping for $99 over Australia wide

How long does it take to receive items? / How long do items take to ship?

We usually send items within 1-3 business days of receiving your order.

Please note from time to time dispatch may take 1-2 days longer in busier times.

During sales dispatch can take up to SEVEN BUSINESS DAYS. 

Please note that transit times begin once order has been dispatched. 

Can I change my order once placed?

Please note we cannot guarantee order changes after your order has been placed. Email us at hello@bubbabumpbaby.com.au 

We will do our best but it not always possible as orders are processed quite quickly. You will be responsible for postage to exchange your items.

Please note purchases made prior to a sale are unable to be credited or refunded to reflect sale prices. 

Express orders will always be prioritised and will be picked and packed first. 

If your order is taking longer to dispatch than usual please know we are working hard and fast to get it sent. Please feel free to send us a friendly email asking where it is up to in the dispatch process. Please note it may be a busier time and may take 1-2 days longer as we state above. In sale periods we do ask to allow up to seven business days for dispatch. 

We recommend WA customers select express as there are currently delays within Australia Post. 

More often than not your order will have been sent and you have possibly missed the email. Please always check your junk folder for tracking.

If your order is especially urgent, please email us and we will work to ensure it is dispatched as a matter of priority. 

You should receive express items within 1-3 business days after dispatch (depending what state you are in) Please note this may be extended it there are delays within courier and Australia Post networks. 

You should receive regular post items within 2-10 business days after dispatch. Please note this may be extended it there are delays within courier and Australia Post networks

Please check any Australia Post delays on their website. Unprecedented circumstances such as COVID19 and major weather events may affect postage and processing times. 

Due to potential delays within the post system we recommend selecting express delivery if it is a time sensitive purchase  

Please note that postal delays within Australia Post are not grounds for a refund. 

What if I enter my address incorrectly and it is returned to you?

If you incorrectly enter your address and it is returned to us we will need to charge a $10 shipping fee. 

We have $10- $15 flat rate shipping to New Zealand. 

Exchanges

To exchange your product please contact us at hello@bubbabumpbaby.com.au or through our contact us page. Please do not DM us on our socials as these messages are hard to keep track of. Our address is Bubba Bump Po Box 481, Jimboomba 4280 QLD.

You will be responsible for paying for your own shipping costs for returning your item to exchange.. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. For exchanges please allow a 7-14 day turn around.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International orders 

Orders placed from outside of Australia have untracked and tracked postal options. If untracked option is chosen, the parcel cannot be tracked and will be assumed in transit once sent.

Bubba Bump will not take responsibility for extended international delays outside of our control. Once handed over to the postal service no responsibility will be taken

Custom and Duty charges

Deliveries to countries outside Australia might incur customs or import taxes/ COD fees. Unfortunately, since we don't have any control over these charges, we can't cover them for you.

Preorder and waiting time Product Orders

Please note it is the customer's responsibility to check waiting times ( will always be stated clearly on the product page and indicated to check in the confirmation email sent once order received). No refunds or order cancellations will be accepted for failure to check this. 

In the event a product takes longer than the estimated time frame, customers will be communicated with. Please note this is not grounds for refund or cancellation if circumstances are outside of our control E.G Covid19 situation. 

Returns/Refunds

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you wish to return your product you need to email us as stated below. No returns will be processed if we are not contacted prior to return. 

To be eligible for a return (credit note - we DO NOT give monetary refunds), your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is responsible for paying postage for the returned item. 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bubbabumpbaby@gmail.com and we will communicate with you how to proceed.

Please note if your product is of a sanitary nature this cannot be returned or exchanged 

Please note that no item will be considered for exchange more than 14 days after purchase. This includes items marked as faulty. If an item is faulty, it will present its fault within 14 days, anything after 14 days is wear and tear or handling related. 

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. 

Additional non-returnable items:
Gift cards

To complete your return or exchange, we require a receipt or proof of purchase.

There are certain situations where only partial credit notes are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

If the wrong item is mistakenly sent, the correct item will be dispatched to replace it. We do not offer refunds for wrong items sent. We rectify the mistake by sending the correct item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit refund.

If you are approved, then you will receive an email with a code for the value of the returned item within a certain amount of days.

We do not offer monetary refund for change of mind purchases. Only store credits. 

WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND PURCHASES. This includes 'accidental buys' and cases of deciding you do need the product after purchasing. 


Sale items

Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged or refunded under any circumstances. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Please note in all gift circumstances, proof of purchase is required in ALL situations.

ABN 65 352 554 944 Bubba Bump Baby